Question 1

How often should I have my furnace serviced?

Accepted Answer

We recommend having your furnace professionally serviced at least once per year, ideally in the fall before the heating season begins. Annual maintenance helps prevent breakdowns, improves efficiency, extends equipment life, and ensures safe operation. Our technicians perform comprehensive inspections including safety checks, filter replacement, and system optimization.

Question 2

What are signs my furnace needs repair?

Accepted Answer

Common signs include: strange noises (banging, rattling, squealing), weak or no airflow, frequent cycling on/off, yellow pilot light instead of blue, unusual odors, rising energy bills, uneven heating, and the furnace is more than 15 years old. If you notice any of these signs, contact Okla-Home immediately for a safety inspection.

Question 3

How long should a furnace last?

Accepted Answer

A well-maintained furnace typically lasts 15-20 years. Factors affecting lifespan include quality of installation, maintenance frequency, usage patterns, and equipment quality. If your furnace is over 15 years old and requiring frequent repairs, replacement may be more cost-effective than continued repairs.

Question 4

What is a heat pump and how does it work?

Accepted Answer

A heat pump is an all-in-one system that provides both heating and cooling. It works by transferring heat rather than generating it. In winter, it extracts heat from outside air and moves it indoors. In summer, it reverses the process to cool your home. Heat pumps are highly efficient and can reduce energy costs by up to 50% compared to traditional systems.

Question 5

Why does my furnace blow cold air?

Accepted Answer

Common causes include: thermostat set to 'fan' instead of 'auto', dirty air filter restricting airflow, pilot light or ignition problems, overheating causing safety shutdown, or ductwork issues. Start by checking your thermostat settings and air filter. If the problem persists, call Okla-Home for professional diagnosis.

Question 6

How often should I change my AC filter?

Accepted Answer

Standard 1-inch filters should be changed every 30-60 days during cooling season. If you have pets, allergies, or run your system frequently, change filters monthly. Thicker 4-5 inch filters can last 6-12 months. A dirty filter restricts airflow, reduces efficiency, and can damage your system.

Question 7

What size air conditioner do I need for my home?

Accepted Answer

Proper sizing requires a Manual J load calculation, which we perform on every installation. This calculation considers home size, insulation, windows, orientation, and local climate. An oversized unit cycles too frequently and doesn't dehumidify properly, while an undersized unit can't keep up on hot days. Our technicians ensure perfect sizing for maximum comfort and efficiency.

Question 8

Why is my AC running but not cooling?

Accepted Answer

Common causes include: dirty air filter, frozen evaporator coil, low refrigerant (leak), dirty condenser coils, thermostat issues, or compressor failure. First, check your air filter and thermostat settings. If ice is visible on the indoor unit, turn off the system and call Okla-Home. Never attempt to add refrigerant yourself, this indicates a leak requiring professional repair.

Question 9

How can I improve my AC's efficiency?

Accepted Answer

Top tips: change filters monthly, schedule annual maintenance, install a programmable thermostat, seal ductwork leaks, improve insulation, use ceiling fans, close curtains during peak sun, keep outdoor unit clear of debris, and avoid setting thermostat below 68°F. Professional maintenance is the single most effective way to maintain peak efficiency.

Question 10

What is SEER rating and why does it matter?

Accepted Answer

SEER (Seasonal Energy Efficiency Ratio) measures air conditioner efficiency. Higher numbers mean better efficiency and lower operating costs. Minimum rating in Oklahoma is 15 SEER equivalent (14.3 SEER2), but modern units range from 15-25+ SEER. A 16 SEER unit uses about 30% less energy than older 12 SEER units. We help customers choose the optimal SEER rating for their budget and climate.

Question 11

What's included in a maintenance visit?

Accepted Answer

Our comprehensive maintenance includes: complete system inspection, electrical safety audit, refrigerant level check, coil cleaning, filter replacement, thermostat calibration, airflow measurement, condensate drain cleaning, belt inspection, lubrication of moving parts, performance testing, and detailed report with recommendations. We also check for potential safety issues.

Question 12

Do I really need annual HVAC maintenance?

Accepted Answer

Yes! Annual maintenance prevents 95% of system failures, improves efficiency by 15-25%, extends equipment life by 5-10 years, maintains warranty coverage (most manufacturers require it), ensures safe operation, improves indoor air quality, and saves money on energy and repairs. The small cost of maintenance prevents expensive emergency repairs.

Question 13

When is the best time for HVAC maintenance?

Accepted Answer

Schedule heating maintenance in fall (September-October) and cooling maintenance in spring (March-April) before peak seasons. This ensures your system is ready when you need it most and allows time for repairs before extreme weather. Many customers join our maintenance plan for automatic scheduling and priority service.

Question 14

What's the difference between a tune-up and repair?

Accepted Answer

A tune-up is preventive maintenance on a working system to optimize performance and prevent problems. Repair addresses specific malfunctions or failures. During a tune-up, if we discover issues requiring repair, we'll provide a detailed estimate. Regular tune-ups minimize the need for repairs by catching small issues before they become major failures.

Question 15

What qualifies as an HVAC emergency?

Accepted Answer

True emergencies include: complete heating failure in winter (especially with vulnerable family members), gas odors or carbon monoxide detector alarms, electrical burning smells or sparks, water leaking extensively, complete AC failure during extreme heat, or any safety concern. We're available 24/7 for genuine emergencies at (918) 479-1405.

Question 16

Do you offer 24/7 emergency service?

Accepted Answer

Yes, Okla-Home provides true 24/7 emergency HVAC service 365 days per year, including holidays. We maintain a fleet of 5 fully stocked service trucks and on-call technicians ready to respond. Emergency service ensures same-day response for heating and cooling failures, safety issues, and urgent comfort needs. Call (918) 479-1405 anytime.

Question 17

How quickly can you respond to emergencies?

Accepted Answer

We typically respond to emergency calls within 2-4 hours, often sooner. Our goal is same-day service for all emergencies in the Tulsa metro area including Broken Arrow, Bixby, and Owasso. We prioritize based on safety concerns and severity. Homes with small children, elderly, or medical conditions receive fastest response.

Question 18

What should I do while waiting for emergency service?

Accepted Answer

For heating failure: dress warmly in layers, close off unused rooms, use safe supplemental heat if available, check thermostat batteries, and ensure registers are open. For cooling failure: stay hydrated, close blinds, use fans, limit oven use, and check your air filter. Never attempt DIY electrical or gas repairs. If you smell gas, evacuate immediately and call 911, then your gas company.

Question 19

Are you licensed and insured?

Accepted Answer

Yes, Okla-Home Heating & Cooling is fully licensed (Oklahoma CIB License #151917), bonded, and insured. Our technicians are EPA-certified for refrigerant handling, factory-trained on major brands, and receive ongoing education. We carry comprehensive liability and workers' compensation insurance protecting you and your property.

Question 20

Do you offer financing options?

Accepted Answer

Yes, we offer flexible financing options for HVAC installations and major repairs. Options include promotional financing with approved credit, allowing you to invest in comfort and efficiency without depleting savings. Contact us for current financing offers and to discuss which option best fits your budget.

Question 21

What areas do you service?

Accepted Answer

Okla-Home serves the entire Tulsa metro area including Tulsa, Broken Arrow, Bixby, Owasso, Jenks, Glenpool, Sand Springs, Sapulpa, and surrounding Green Country communities. We're headquartered in Broken Arrow and provide the same excellent service throughout our service area with no trip charges within our normal territory.

Question 22

What brands of equipment do you install?

Accepted Answer

We install premium brands including Daikin, Amana, Goodman, and Rheem. These manufacturers offer excellent warranties, proven reliability, and strong factory support. We help customers select the best brand and model for their specific needs, budget, and home requirements. All installations include proper sizing via Manual J load calculations.

Question 23

What warranties do you offer?

Accepted Answer

New equipment includes manufacturer warranties (typically 5-10 years on parts, up to lifetime on heat exchangers) plus our workmanship warranty. We offer extended warranty options for additional protection. All repairs include a warranty on parts and labor. Warranty details vary by equipment and service, we provide full warranty information with every estimate.

Question 24

Why should I choose Okla-Home over other contractors?

Accepted Answer

Okla-Home is a family-owned business committed to ethical, technically superior service. We perform Manual J/D load calculations on every installation (not just estimates), conduct electrical safety audits on every repair, maintain a fleet of 5 fully stocked trucks for same-day service, employ certified technicians, and stand behind our work with comprehensive warranties. Our 99 five-star reviews reflect our commitment to excellence.

HVAC FAQs: Common Questions About Heating & AC Services

Heating System Questions

Air Conditioning Questions

Maintenance & Service Questions

Emergency Service Questions

General Questions

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